Customer Support Triage

Classify Zendesk tickets with Claude and route responses to Slack and email.

⚡ POWER LEVEL

MODERATE

TRUST SCORE71 / 100

◈ Use Case

Automatically route Zendesk tickets based on intent, with Slack or email follow-up.

◈ Skill Pipeline (4 nodes)

1. Zendesk Get TicketInput

2. Claude ClassifyLLM

3. Slack Post MessageOutput

4. SendGrid Send EmailOutput

◈ Dependencies (3)

zendesk-get-ticket→claude-classify· ticket content

claude-classify→slack-post· route to Slack

claude-classify→sendgrid-send· route to email

Pipeline Graph

React Flow

≪ ◈ COOKBOOK ◈ ≫

▸ QUICK START

# install the CLI
npm install -g rune-hub-cli

# set up auth
rune auth zendesk
rune auth anthropic
rune auth telegram

# run it
rune install customer-support-triage
rune run customer-support-triage

▸ INGREDIENTS — 4 SKILLS

01⚙️Zendesk Get TicketInput

02🏷️Claude ClassifyLLM

03💬Slack Post MessageOutput

04📤SendGrid Send EmailOutput

▸ WHAT YOU'LL NEED

ANTHROPIC_API_KEY↗ console.anthropic.com

Est. cost per run: ~$0.03–0.08

◈ Skill Breakdown — 4 Skills

Avg Safety71/100

⚙️Zendesk Get TicketInput

zendesk-get-ticket

Moderate

🏷️Claude ClassifyLLMClaude

claude-classify

Classify text into predefined categories using Claude.

High Safety

↗ Docs

💬Slack Post MessageOutputSlack

slack-post

Post a message to a Slack channel or thread.

Moderate

↗ Docs

📤SendGrid Send EmailOutputSendGrid

sendgrid-send

Send a transactional email via SendGrid API.

Moderate

↗ Docs

Pipeline Safety Score

71/100 — Moderate

4 skills analyzed