RARE Customer Support

🧙

Support Sage

Auto-classify and draft replies for customer support tickets using AI.

⚡ POWER LEVEL

MODERATE

TRUST SCORE79 / 100

◈ Use Case

Triage Zendesk tickets automatically — classify urgency, draft responses, and escalate critical issues.

◈ Skill Pipeline (5 nodes)

1. Zendesk List TicketsInput

2. Claude ClassifyLLM

3. Claude Draft TextLLM

4. Zendesk Reply TicketOutput

5. Slack Post MessageOutput

◈ Dependencies (4)

zendesk-list-tickets→claude-classify· tickets

claude-classify→claude-draft· classified tickets

claude-draft→zendesk-reply· draft reply

claude-classify→slack-post· escalation alerts

Pipeline Graph

React Flow

≪ ◈ COOKBOOK ◈ ≫

▸ QUICK START

# install the CLI
npm install -g rune-hub-cli

# set up auth
rune auth zendesk
rune auth anthropic
rune auth telegram

# run it
rune install support-sage
rune run support-sage

▸ INGREDIENTS — 5 SKILLS

01🎫Zendesk List TicketsInput

02🏷️Claude ClassifyLLM

03✏️Claude Draft TextLLM

04🎫Zendesk Reply TicketOutput

05💬Slack Post MessageOutput

▸ WHAT YOU'LL NEED

ANTHROPIC_API_KEY↗ console.anthropic.com

Est. cost per run: ~$0.03–0.08

◈ Skill Breakdown — 5 Skills

Avg Safety79/100

🎫Zendesk List TicketsInputZendesk

zendesk-list-tickets

List open support tickets from Zendesk.

High Safety

↗ Docs

🏷️Claude ClassifyLLMClaude

claude-classify

Classify text into predefined categories using Claude.

High Safety

↗ Docs

✏️Claude Draft TextLLMClaude

claude-draft

Generate a written draft from a prompt using Claude.

High Safety

↗ Docs

🎫Zendesk Reply TicketOutputZendesk

zendesk-reply

Add a reply to an existing Zendesk ticket.

High Safety

↗ Docs

💬Slack Post MessageOutputSlack

slack-post

Post a message to a Slack channel or thread.

Moderate

↗ Docs

Pipeline Safety Score

79/100 — Moderate

5 skills analyzed