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✦✦✦ RARECustomer Support
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Support Sage

Auto-classify and draft replies for customer support tickets using AI.

⚡ POWER LEVEL
79
MODERATE
TRUST SCORE79 / 100

◈ Use Case

Triage Zendesk tickets automatically — classify urgency, draft responses, and escalate critical issues.

◈ Skill Pipeline (5 nodes)

1. Zendesk List TicketsInput
2. Claude ClassifyLLM
3. Claude Draft TextLLM
4. Zendesk Reply TicketOutput
5. Slack Post MessageOutput

◈ Dependencies (4)

zendesk-list-tickets→claude-classify· tickets
claude-classify→claude-draft· classified tickets
claude-draft→zendesk-reply· draft reply
claude-classify→slack-post· escalation alerts

Pipeline Graph

React Flow

◈ Skill Breakdown — 5 Skills

Avg Safety79/100
🎫Zendesk List TicketsInputZendesk
zendesk-list-tickets

List open support tickets from Zendesk.

81
High Safety
↗ Docs
🏷️Claude ClassifyLLMClaude
claude-classify

Classify text into predefined categories using Claude.

81
High Safety
↗ Docs
✏️Claude Draft TextLLMClaude
claude-draft

Generate a written draft from a prompt using Claude.

81
High Safety
↗ Docs
🎫Zendesk Reply TicketOutputZendesk
zendesk-reply

Add a reply to an existing Zendesk ticket.

81
High Safety
↗ Docs
💬Slack Post MessageOutputSlack
slack-post

Post a message to a Slack channel or thread.

69
Moderate
↗ Docs
Pipeline Safety Score
79/100 — Moderate
5 skills analyzed